RE

Development of a mobile app and personal account website. Implementation of a CRM system for residential complexes.

Client

RE developer (Real Estate Developer) — a group of usability companies managing business, premium, and deluxe class residential complexes. RE is an operator of service apartments, trust management, parking management, and maintenance of business centers. problems: | The growth in the number of properties managed by RE and its franchisees required automation to ensure high-quality service. Standard market solutions did not meet the safety requirements and the need for rapid development of new features. It was also important to enable in-house development capabilities for quick adaptation to changing market demands and audience needs, maintaining competitiveness and fostering innovative solutions.

Budget

≈10 million RUB

Timeline

December 2023 - May 2024

Achievements

Analytics

App design

App development

Web interface development

Testing

Requests

Scalable system for residents and management companies
Develop a scalable system with a mobile app for residents and a CRM for management company staff.

Mobile app for residents
Create a mobile app providing request submissions, bill payments, and access to residential complex news.

CRM and staff training
Implement Bitrix24 CRM and a mobile app for executors.

Integration with 1C:Housing and Utilities
Integrate with 1C:Housing and Utilities for bill and meter reading management, ensuring online access to documents and information about the management company.

Scalable system for residents and management companies

Develop a scalable system with a mobile app for residents and a CRM for management company staff.

Mobile app for residents

Create a mobile app providing request submissions, bill payments, and access to residential complex news.

CRM and staff training

Implement Bitrix24 CRM and a mobile app for executors.

Integration with 1C:Housing and Utilities

Integrate with 1C:Housing and Utilities for bill and meter reading management, ensuring online access to documents and information about the management company.

Task

CRM system and mobile app for management company staff developed and implemented.

Solutions

Defined MVP and utilized Bitrix24 CRM as a ready-made solution to expedite development.
Server backend on Laravel supporting external integrations.
Adaptive PWA-based app with dynamic theme switching.

Technologies

PHP
PostgreSQL
Redis
S3
Elasticsearch
JavaScript
Vue
TypeScript
PWA

Results

For residents: Developed mobile apps (iOS and Android) with a web version.
For the back office: Implemented a CRM system and a mobile app for executors, created an administrative panel.

Implemented functionality

Integrations

News

Document access

Requests

Integration with 1C:Housing and Utilities for bill and meter reading management.

Publication of communal and individual news for each apartment.

Online access to documents and information about the management company.

Residents can submit service and task requests for their residential complex.